Fast-Accurate-Efficient
Product Testing and Repair

Case Study 1:

The Challenge:
A large manufacturer of servers was performing hardware repairs internally. Management had two primary concerns.
1. Quality of work was not consistent
2. Deviations in the number of returns was unaccounted for.
This customer has approximately 100 servers coming in for repair each week. Outside of the cost of the repair operation this customer had no data relating to the types of failures, and what percentage was reported NPF “No Problem found”

The SabeRex Solution:
The SabeRex DTR professional team listened to the customer’s needs and observed the internal operation. SabeRex developed a customized returns process tailored to the customer’s specific requirements. SabeRex’s quality control methods were utilized to improve the quality of the repairs. A  customized on-line reporting system was also developed that allowed the customer’s management team to view the status and progress of each unit. SabeRex also developed a detailed reporting system that analyzed the data to help determine the causes of failures. Many of the problems were corrected in the production phase. This information ultimately resulted in a reduced number of returns.
The Result:
Direct cost savings due to improved efficiencies and lowered overhead costs were initially 10%. Through improved start-up instructions on new products, developed by SabeRex, the percentage of units where no fault was found dropped 50%.
With improved data reporting customer service was able to more accurately calculate turnaround times for repaired units and improve the delivery schedule resulting in an additional savings and improved customer satisfaction.
The net result was an increase in efficiency, customer satisfaction and real savings of over $50,000 annually.

 

Case Study 2:

The Challenge:
A large global manufacturer of power supplies was looking to outsource their reverse logistics operation of about 10,000 units per week. SabeRex was selected as the provider of that service.  The customer’s management team had two main goals:
            1. Save internal operational costs 
            2. Improve information and feedback regarding returned products.

The SabeRex Solution:
The SabeRex DTR professional team outlined and defined the requirements based on face to face meetings and limited historical data that the client provided.  Although SabeRex was not the lowest bidder, our efficiencies, experience, data collection system and competitive pricing allowed the contract to be awarded to SabeRex.  After implementing a layout fitting this specific project the operation was transitioned from the client’s site to SabeRex.  The client had an on line portal view of all products in receiving, on the line, in finished goods, and shipping.  SabeRex also provided information based on serial numbers of the power supplies which have been returned for a third time so that these power supplies would be scrapped.  Finally through data collection SabeRex was able to establish trending on the number of power supplies coming back and the reasons for failure.

The Result:
This customer was able to realize a 7% savings under its original operational costs as a direct result of outsourcing these reverse logistics issues to SabeRex.  Even larger savings were realized as a result of data collection and trending information. SabeRex was able to identify an increase in return of units.  Early detection prevented a major recall which would have resulted in hundreds of thousands of dollars in losses. This also allowed our client to go back to a component supplier who had been providing faulty parts and remedy that issue. Since Saberex has been handling this customer's returns they have been able to achieve and maintain very high levels of customer satisfaction.